A new set of ISP-related service offerings are now available from NewStreets, a division of ANPI. Based on our expanded partnership with SecurityCoverage, NewStreets will provide a complete array of value added services, including Internet security, parental controls, virtual advanced computer repair, technical help desk support, remote support and communication platform, online data backup and a robust community portal.
Computer Protection
NewStreets will continue to offer SecureIT Plus for customers looking to provide automatic virus protection, a secure firewall, spyware, pop-up blocker, online malware blocker, parental controls, content filtering and disk defragmentation. The service is further enhanced with 24×7 live support, reporting and supported fresh start remote installation.
Virtual Advanced Computer Repair
TotalTech is your dedicated provider of computer, networking and technology support that’s available wherever you are. Trained U.S. based technicians are on-call 24×7 to provide virtual PC repair.
Technical Help Desk Support
ISP subscribers can easily interact with technical support representatives who speak English first and industry jargon second. ISP Support is fully staffed 24×7x365, complete with the ability to provide web integrated chat support, branded call answering, a dedicated call queue, daily detailed reporting, and flexible ticket tracking system.
Remote Support and Communication Platform
Customers can use CleverAssist to connect technical support teams and users remotely in order to quickly troubleshoot and solve problems. The service features integrated chat and encryption for secure communication. Premium client features include an Internet connection repair tool plus malware scan and clean.
Online Data Backup
Online Backup provides easy, automatic and secure backup of data. End-users will never again worry about accidental deletion of files, hard drive failure, lost data from computer theft, or data loss from virus and spyware threats.
Community Portal
The new community portal offers a fully branded environment for live national news articles and videos, local news, sports, community events, community photos and videos, classifieds, stocks, financial information, detailed weather forecasts and radars, radio, single sign-on capability for email and e-billing, flexibility to add custom pages, personalized pages for registered users and more.
“Our customers rely on us to keep them competitive in today’s market. We are raising the bar for managed services by enabling companies to drive new revenue while increasing their customer satisfaction,” says Dave Lewis, ANPI’s president and CEO.
If you are interested in learning more or would like to schedule a demo, please call 866-FON-NWST or email marketing@anpisolutions.com.
About SecurityCoverage, Inc.
SecurityCoverage provides fully managed, fully supported, corporate-style products and technical support services to individual users through a partnership group of Internet Service Providers, telecommunications and cable companies, and financial institutions across the nation. Based in Cedar Rapids, Iowa, the privately owned company offers SecureIT, SecureIT Live, and SecureIT Plus, as well as Online Backup for seamless data backup and recovery. These products, combined with TotalTech virtual remote support and ISP Support Services, give individual users the same level of “hands-free” support, “hands-free” protection, and convenience large corporations provide their employees. Product and company information is available at www.securitycoverage.com.
About Associated Network Partners, Inc. (ANPI)
ANPI provides wholesale voice and data solutions to ILECs, CLECs and Wireless carriers. Voice services include switched and dedicated 1+ long distance, toll free 800 calling, calling cards, directory assistance and point-to-point/private line circuits. NewStreets, a division of ANPI, offers ISPs value added services including a robust community portal, computer protection, online data backup, spam and virus filter, technical support and Internet accelerator. For more information, visit www.anpisolutions.com.

