Tuesday, March 29, 2011 2:00 PM – 3:00 PM CDT
Broadband subscribers are 46% less likely to leave their current provider if they are satisfied with their services, but 348% more likely to leave the provider if they are dissatisfied, according to a Parks Associates’ study.
Retaining customers and maintaining high customer satisfaction can’t be achieved by only providing high broadband speeds. Customers factor compelling add-on services, reliability and customer support into their level of satisfaction.
In this Webinar you’ll learn how to create end-user stickiness, satisfaction and loyalty with value-added services that generate new revenue streams.
