Ask the Expert: John Pearson of IP Networks, Inc.

John Pearson will share why ISP’s need network intelligence and how it can improve their service provider business during ANPI’s November Customer Webinar.

John is founder and CEO of IP Networks, Inc. headquartered in Minneapolis, MN. IP Networks works with service providers nationwide to optimize, secure and monitor their network infrastructures. One of his company’s missions is to make ISP’s more profitable by helping them reduce their operational expenses, protect their networks from malicious traffic and attacks, and give them full visibility into what their subscribers are doing with the Internet.

The November Customer Webinar is scheduled for 10:30 AM CDT on November 17. If you are an ANPI customer and would like to register for the Webinar, please call your dedicated account representative at 877-FON-ANPI for more information.

NewStreets Unveils New Offerings

A new set of ISP-related service offerings are now available from NewStreets, a division of ANPI. Based on our expanded partnership with SecurityCoverage, NewStreets will provide a complete array of value added services, including Internet security, parental controls, virtual advanced computer repair, technical help desk support, remote support and communication platform, online data backup and a robust community portal.

Computer Protection
NewStreets will continue to offer SecureIT Plus for customers looking to provide automatic virus protection, a secure firewall, spyware, pop-up blocker, online malware blocker, parental controls, content filtering and disk defragmentation. The service is further enhanced with 24×7 live support, reporting and supported fresh start remote installation.

Virtual Advanced Computer Repair
TotalTech is your dedicated provider of computer, networking and technology support that’s available wherever you are. Trained U.S. based technicians are on-call 24×7 to provide virtual PC repair.

Technical Help Desk Support
ISP subscribers can easily interact with technical support representatives who speak English first and industry jargon second. ISP Support is fully staffed 24×7x365, complete with the ability to provide web integrated chat support, branded call answering, a dedicated call queue, daily detailed reporting, and flexible ticket tracking system.

Remote Support and Communication Platform
Customers can use CleverAssist to connect technical support teams and users remotely in order to quickly troubleshoot and solve problems. The service features integrated chat and encryption for secure communication. Premium client features include an Internet connection repair tool plus malware scan and clean.

Online Data Backup
Online Backup provides easy, automatic and secure backup of data. End-users will never again worry about accidental deletion of files, hard drive failure, lost data from computer theft, or data loss from virus and spyware threats.

Community Portal
The new community portal offers a fully branded environment for live national news articles and videos, local news, sports, community events, community photos and videos, classifieds, stocks, financial information, detailed weather forecasts and radars, radio, single sign-on capability for email and e-billing, flexibility to add custom pages, personalized pages for registered users and more.

“Our customers rely on us to keep them competitive in today’s market. We are raising the bar for managed services by enabling companies to drive new revenue while increasing their customer satisfaction,” says Dave Lewis, ANPI’s president and CEO.

If you are interested in learning more or would like to schedule a demo, please call 866-FON-NWST or email marketing@anpisolutions.com.

About SecurityCoverage, Inc.
SecurityCoverage provides fully managed, fully supported, corporate-style products and technical support services to individual users through a partnership group of Internet Service Providers, telecommunications and cable companies, and financial institutions across the nation. Based in Cedar Rapids, Iowa, the privately owned company offers SecureIT, SecureIT Live, and SecureIT Plus, as well as Online Backup for seamless data backup and recovery. These products, combined with TotalTech virtual remote support and ISP Support Services, give individual users the same level of “hands-free” support, “hands-free” protection, and convenience large corporations provide their employees. Product and company information is available at www.securitycoverage.com.

About Associated Network Partners, Inc. (ANPI)
ANPI provides wholesale voice and data solutions to ILECs, CLECs and Wireless carriers. Voice services include switched and dedicated 1+ long distance, toll free 800 calling, calling cards, directory assistance and point-to-point/private line circuits. NewStreets, a division of ANPI, offers ISPs value added services including a robust community portal, computer protection, online data backup, spam and virus filter, technical support and Internet accelerator. For more information, visit www.anpisolutions.com.

Stop Thinking Like a Marketer

On November 3, 2009 ANPI sponsored a marketing session at OPASTCO’s Marketing and Technical Symposium in Minneapolis. For a session titled “Social Media: What is it? Why Do It? How it will Change Your Life…or at Least Your Marketing Plan”, we knew we had to break out the big guns to live up to the expectations of attendees. ANPI tapped HubSpot’s vice president of inbound marketing, Mike Volpe, to lead this powerful session. He didn’t disappoint as a room filled with marketers and managers spent the next 2 hours drinking from the proverbial fire hose.

Topics included the importance of having a content strategy that feeds into search engine optimization, blogging, social media and landing pages, but the overarching message — and one that Mike would continually repeat is “Stop Thinking Like a Marketer and Think Like a Publisher”. This advice was key in David Meerman Scott’s “The New Rules of Marketing & PR” and is concurred by Brian Halligan and Dharmesh Shah’s “Inbound Marketing“.

The fundamental step of a content strategy is often skipped by marketers eager to show they are on the cutting edge of marketing and communication. So how does a marketer retrain their brain and start thinking like a publisher? Luckily there are plenty of resources for marketers to turn to when figuring out what works best for them. Books like “Inbound Marketing” are a great starting point for all managers and marketers. As the title of chapter one states, “Shopping has changed… has your marketing?”.

ANPI provided a copy of “Inbound Marketing” to all conference attendees. We have a limited supply of extra copies — if you are a customer of ANPI’s, we’d be happy to send a copy your direction (as long as supplies last).

Thanks to ViodiTV for the video clip.

Dylan Bauer Joins ANPI as a Technical Support Representative

As ANPI’s newest employee, Dylan Bauer joins the customer support department as a technical support representative. In this role, he will provide first-tier response and diagnosis, contacting service providers and escalating further troubleshooting as necessary.

Dylan most recently served as a premises technician at AT&T where his duties included working with customers on support and installation of phone, video and Internet services. He earned a bachelor of art degree from the University of Illinois at Springfield.

SecurityCoverage Product Overview Webinar

The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.

ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.

ANPI/NewStreets invites you to a Webinar with SecurityCoverage to learn more about the value-added services available to your ISP.

• Internet Security
• Parental Controls
• Virtual Advanced Computer Repair
• Remote Support and Communication Platform
• Online Backup
• Community Portal